What are clients are saying about us...

I know that you can't always believe what a company says about itself or its service, and I don't want you to just take my word that I am the best. I can tend to be biased. But you certainly can believe what my clients have to say. At New Way I have over 2500 more-than-satisfied clients that would never allow any other carpet cleaning company in their home. 

Here are what just a few of them have to say about my company, my technicians, and my service. All references are available upon request.

Carolyn Humphry, Mt,Carmel IL: I am so pleased, You were so friendly and did a super job. also you were right on time!

 

Eloise Seibert, Mt,Carmel IL: Your employee's are always pleasant and very efficient.

 

Olney Eye Care, Olney IL: Michael's clean our offices in Mt,Carmel and Olney every yearand we are very pleased with the results and level of professionalism in their service business.

 

Sue Berry, Olney IL:  Michael's was just a little higher in price than some of the other cleaners here, however they done a much better job on the overall cleaningand removed several stains that other cleaners told us were permanent stainsand the carpet was much dryer after the cleaning than what we were used to with past cleaners we have used. Keep up the good work and good luck with your new Olney venture.

 

Ed and Linda Reis, Robinson IL: Keep up the good work. During the Healthy Home Inspection you advised replacing the leaking pop off valve on the water heater. When I bumped the vent pipe on the water heater it fell off. It had rusted through and without your comment would have never received any attention. The leaking valve and vent pipe have now been replaced. Thank you for the attention to detail.

 

Peggy Totten, Noble IL:  I liked having most of the equipment in the truck. Everyone was very friendly & made sure they didn't track any more into the house than they had to.

 

Troy Meador, Mt,Carmel: On time and professionally done, I will use Michael's Again!!

 

Elizabeth Mosher/ Shirly Woods, Mt,Carmel:  On time , Takes their time and are friendly. Everyone in town knows Michael's and they do a great job. 

 

Patrick Hagerty, Mt,Carmel: I was most impressed with Michael's personal touch in dealing with the carpet and my own personal needs for drying the carpet after being cleaned.

 

Helen Harris, Mt,Carmel: The carpet looks very clean especially the traffic areas. They took special care with the furniture and drying the carpet with fans.

 

Cindy David, Lawrenceville: Great service, the carpet looks like new.

 

Robin Beard, Mt,Carmel: Any spots were gone completely, traffic areas were clean and the stairs were cleaner than any other time I had them cleaned.

 

Margaret Seibert, Mt,Carmel: I was ready to replace carpet, now my carpets look new without the expense and going through the hassle of being messed up to replace carpet. My carpet feels and looks new again. I feel like I can breathe again and the carpets were very dry when they left

 

Amy Neikirk@Neikirk Engineering, Mt,Carmel: Very Professional and cost competitive. Our commercial carpet looks like new! Terrific service--Thank You.

 

Dr & Roma Tombaugh, Mt.Carmel: We had Michael's for cleaning out air ducts-Tremendous job- our house actually smells clean again! Thanks a Million!

 

Wilma Thacker, Sumner: I have used 4 or 5 different carpet cleaners in the past. Michael's carpet cleaning has been the best, The carpet is so much brighter and looks cleaner. I will always use Michael's Cleaning from now on.

 

Ollie Stremme, Sumner: I was impressed with the time you took to please your customer and going above and beyond with the carpet to get the best clean possible.

 

David Paddock, Lawrenceville:I found Michael’s to be Courteous, Professional, and efficient.

 

Barbara Heath: Lawrenceville, As always you do a wonderful job. Thank You..

 

Tom & Becky Smith: West Salem, The carpets look & smell brand new! You put forth the extra effort in making sure everything is done correctly. You're always very friendly and professional. We feel we can totally trust Michael's in our home. THANK YOU.......

 

Dr & Roma Tombaugh,Mt,Carmel: We had Michael's for cleaning our air ducts - Tremendous job-our house actually smells clean again! Thanks a million!

 

Anita York. Ace Hardware, Lawrenceville: Michael has always done terrific job! They are very personal & professional. I would recommend Michael's services to anyone and everyone.

 

Jennifer Holler, Robinson: I was pleased with Michael's attention to using safe products so I can be worry-free about my baby boy crawling on our clean carpet. Thanks!

 

William Griggs, Lawrenceville: Very professional. We had our air ducts cleaned, Very pleased.

 

Beth Beckerman, Mt,Carmel: On time, Friendly, Knowledgeable,efficient, you know your stuff! I wouldn’t choose anyone else!!!!

 

Ann Henning, Mt,Carmel: More professional, Dries Quicker. Very impressed with the service.

 

Karin Wiggins, Mt,Carmel: I have used Michael's for several years. They have Always been professional and do an outstanding-professional job!

 

Dave and Lynette Klosterman, Mt,Carmel: They did an excellent job. Identified some problem areas in the duct work that we had repaired. Hand cleaned all the register covers and vacuumed the carpets when they were done. Very Professional and Highly recommended!

 

Jerry & Mary Ellen Corwin, Mt,Carmel: Prompt and on time, Family owned-more personal interest in pleasing customers, Thorough cleaning and fast drying. Keep up the good work.

 

Dr Todd Gill, Mt,Carmel Chiropractic Clinic: Michael's is a professional carpet care co that is punctual and certain to bring new life to your carpets.

 

Dana West, Mt,Carmel: Very polite. Very friendly. They were a pleasure to work with.

 

Gretchen Hawf, Mt,Carmel: Appreciate the little extras, ie, cleaning throw rugs and sofa pillows. GREAT JOB!

 

Heather Will, Mt,Carmel: The carpet actually comes clean and stays clean. I will continue to use your service and recommend to others the fabulous job you have done for me.

 

Beth Beckerman, Mt,Carmel: We had lots of stains & dirt on our 4 year old carpet. It looks like it did when it was new. All the stains are gone and the overall color is back to it's original shade.

 

Kristin Schrader, Mt,Carmel: Michael is very professional. The carpets look fantastic! I will not hesitate to call again!

 

Michele Buchanan, Lawrenceville: Michael's took care to protect my walls, floors and furniture while cleaning. THANKS!

 

Priss Parmenter, Mt,Carmel: The carpets look like new again. Love coming home to clean carpets!

 

Linda Gill, Mt,Carmel: They are very good and I have used them before. There price is good, They do a great job, and I trust them in my home. My carpets look great! 

 

Debbie Lathrop, First Christian Church, Mt,Carmel: Past clients. It would be hard to improve the service!

 

Edwards County Motors, Albion: We heard about you through a relative. You do a much better job than the last cleaners we had. THANKS!

 

Page Arnott, Mt,Carmel: I've used Michael's in the past few years and every time I am thrilled with the job that is done. The carpets look brand new again. It appears brighter, fuller (I have Berber carpet) and even the very used "pathways" look great! I've never used any other cleaner and I've referred several people to Michael's as they can get the "brand new carpet look" and I like how it's hardly wet when there done.

 

 

Sarah Woods, Mt,Carmel: This was our first time using Michael's carpet cleaning. The service was outstanding; we received so much information on what was being done and why they did it. Very pleased with the service.

 

Samantha Kramer, Mt,Carmel: I relocated here from Indianapolis In and had no idea who to call for carpet cleaning, Your company was recommended by the Chamber of Commerce here in Mt,Carmel. I must say I've had carpets cleaned in Indy many times in the last several years but have never had anyone treat me like royalty or something. I was very impressed with your service in every way and your company did things that I had never seen done before i.e. toweling the wood trim, wiping the ceramic floors and using the walk off blankets and the white protectors for the corners. I was really worried about the paint as we had repainted all the trim work, your crew didn't leave a mark anywhere on it!!! It's nice to know you can still get GOOD SERVICE in today's world, the carpets looked GREAT!! Thank you so much for the extra care. I will call the Chamber Office with my good report. Thanks again:

 

Thomasina White, Mt,Carmel: Besides the fact that the cleaning is superior. You can trust Michael and his nephew David they are not nosy or thieves. Clean and neat in appearance and they never complain about all I ask them to do.

 

Bill Griggs, Lawrenceville: All the spots were removed and the carpets look almost new. Thanks for a great job!

 

Chris Seed, Bridgeport: The carpets look cleaner, even before we moved in. They were very nice and considerate.

 

 Anna McCrary, Mt,Carmel: The carpet looks and feels 100%better. Very dependable Michael's gets the job done!

 

 Karen Caudell, Lawrenceville: Looks good, Very pleased with the service!

 

 Jennifer Schrey, Robinson: Michael's was very professional and worked very efficiently. They are experienced and knowledgeable, which made me feel very good about choosing them!

 

Elaine Shaw, Mt,Carmel: Carpet is clean-Smells great and looks almost new. They are very professional we appreciate the fact that they do not leave the carpets wet.

 

 Thomas Kirkwood, Lawrenceville: Fast-to the point-Very business like. We would gladly use your services again.

 

 Sherry Laws, Albion: I have used Michaels Cleaning before, they do a really great job and they get the spots up from the traffic area, it always looks good as new when they get done.

 

 Jim Gillespie, Mt,Carmel: I called our neighbor across the street that had used your services recently and she recommended you highly. The carpets look better, feels better and smells better. You were very friendly and did what we asked you to do. There is no improvement needed.

 

 Todd Gill, Mt,Carmel: Removed the spots and livened it up. Very professional!

 

Cindy Hawkins, Lawrenceville: Michaels has always done the best overall cleaning  and has the most friendly, trusting service personnel ever.

 

David Thurman, Robinson: Very pleased considering the condition of the carpet. You called to confirm the day before, called when you were on the way and you were on time! You do a very good job and will be successful! THANKS!

 

Clarence and Jennie Smith, Oblong: We have used Michael's two other times and were pleased with the carpets. We like the way they clean, because the spots & stains don't bleed back through in a month. We are very pleased with the carpet, it looks like new.

 

Mrs. David Steele, Robinson: We like there work, felt they were honest and no high-pressure sales pitch.

 

Judy Vaughn, Lawrenceville: I didn't have to wait long for an appointment. Very prompt-They don't dilly- dally around!!! Great job!

 

Tim & Sara Dougherty, Mt, Carmel: The results were amazing! We were so impressed with the results!

 

Debra Dee, Mt, Carmel: The tile & grout was much brighter & clean. The tile looked new again.

 

Harley & Mary Jo Gatewood, Mt, Carmel: The carpet was matted down. You put new life into it and made it look new. My husband saw how nice the floor looked, he said, " We're going to have it cleaned every year "

 

Sharon Cowden, Robinson: Michaels come recommended by a friend, they are a very professional looking company. I am very impressed with the way my carpets and furniture looks.

 

Bueford & Iris Wood, Mt, Carmel: Excellent customer relations, Prompt service, thorough cleaning. Carpets look like new!

 

Linda Reis, Robinson: Michael's Cleaning Systems cleaned for my father and he recommended them. The nap was up and spots are gone. The room smelled clean and fresh and the carpets was not very wet at all and looked wonderful. I am very pleased that they called to confirm the cleaning day. They also called to get correct directions to the house and that they might be early. I really appreciate when people are on time.

 

Priss Parmenter, Olney: Carpets look great. Very professional and trustworthy.

 

First General Baptist Church Gary Underwood, Mt, Carmel: I am impressed with the professional nature of the employees, the reasonable prices offered and the honesty displayed.

 

First Christian Church Jerry Lathrop, Mt, Carmel: Highly recommended! Removed the stains- Looked new!

 

Kristine Deisher, Mt, Carmel: We have used your services for several years and couldn't be happier.